Solutions

Quality Recovery is the wound care protocol that guides patients at home, manages compliance, and handles billing — for every wound, every practice.

Because the Standard of Care Doesn’t End at Discharge.

Most practices deliver exceptional surgical care — then hand patients a folder and wish them well. The connection breaks. And in that break, something predictable happens: the patient feels alone, the wound heals on its own uncertain schedule, and the practice absorbs the consequences.

Callbacks from patients who don’t know what they’re looking at. Documentation gaps that become denied claims. Complications that surface as readmissions — not because the surgery failed, but because nothing was watching.

Quality Recovery closes that gap. For post-operative wounds and chronic wound care alike, we provide a complete, turnkey recovery infrastructure that guides patients at home, relieves your staff of post-discharge burden, and manages every aspect of billing and compliance on your behalf.

The result: a practice that looks different from every other practice in your market.

One System. Two Lanes of Care.

Quality Recovery serves two distinct care settings. Same infrastructure. Same outcomes. Only the wound type changes.

Post-Operative Wound Recovery

For orthopedic, spine, and sports medicine practices, the window between surgery and full recovery is where patient trust is built or broken — and where SSIs, wound complications, and readmissions are determined not by the surgery, but by the care that followed it home.

Your patients receive a physician-customized kit — configured to your protocol, sized for their wound, arriving before the first dressing change is due. RecoveryGPS™ walks them through every stage with step-by-step guidance, wound photo documentation, and real-time progress tracking. Complications are flagged before they become emergencies. PT timelines are protected.

What your practice gains:

  • Patients who follow their protocol — because they have the path and the materials to do it
  • Fewer post-op calls, unscheduled visits, and readmissions from preventable complications
  • A billing engine that captures revenue previously left on the table
  • Audit-ready documentation from the moment an order is placed
  • A recovery experience patients associate with your name

Chronic & Acute Wound Recovery

 For practices managing diabetic foot ulcers, venous leg ulcers, pressure injuries, traumatic wounds, and complex chronic wounds, you know that without a structured, documented home protocol, they’re most likely to deteriorate between appointments, generate complications and hospitalizations, and create the greatest audit exposure.

Our system addresses all three simultaneously: hyper-personalized kits that adapt to each patient’s wound and protocol, and RecoveryGPS™, which creates a continuous, documented care record between every clinic visit.

What your practice gains:

  • Patients who actively participate in their wound care — reducing complications and cost
  • A documented clinical trail — wound photos, progress notes, compliance data — supporting authorization and reducing hospitalization risk
  • Claim denial rates historically below 5%
  • A compliance-safe, reimbursement-tested collagen protocol that generates meaningful practice revenue

What Separates Good Practices from the Ones Patients Recommend?

The clinical work inside the OR is increasingly excellent across the board. What differentiates the practices patients choose — and refer — is everything that happens after.

Did the patient feel guided or abandoned? Did the wound heal on schedule, or did a preventable complication extend recovery, delay PT, and generate a second episode of cost and documentation burden?

Quality Recovery gives your practice a definitive answer to every one of those questions. Proprietary technology. Hyper-personalized protocols. A decade of compliance-first DME billing experience. We handle the post-discharge phase end-to-end.

This is not a product upgrade. It is a category upgrade.

Turnkey Means We Handle It. All of It.

“Turnkey” is an overused word. Here is exactly what it means when Quality Recovery says it: we take care of everything related to wound recovery after discharge. From helping the physician design a customized wound care protocol for their patients to delivering wound care kits to the patients’ doors, to billing and providing the practice with monthly reports.

What Your Practice Looks Like with QR.

We don’t lead with features. We lead with what your practice actually looks like six months after working with us.

Your patients recover with confidence, and tell others.

Every patient goes home with a physician-customized kit and a guided step-by-step recovery protocol.  The Day 5–21 window becomes a guided, documented experience instead of a gap. Patients who feel supported refer. Patients who felt abandoned don’t.

 

Your office no longer absorbs the cost of chaos.

Order staging takes 5–10 minutes per patient. The physician e-signs at the time of surgery. Everything after — kit customization, shipping, billing, appeals, patient follow-up — is handled by Quality Recovery. Your team gets their bandwidth back.

Your billing becomes a revenue engine, not a liability.

QR manages the entire revenue cycle at 4% of net collections. Monthly checks to your practice. Fewer than 1 in 20 claims is historically denied — and those that are get worked. Collagen Protocol participants see 60–80% gross margins on a program requiring no upfront investment.

 

Your compliance posture becomes an advantage.

As a company that is Medicare-accredited with over a decade of billing history, VA/DoD approved, and FDA-registered, our documentation is built audit-ready from intake — not assembled retroactively when a request arrives. In an era of increasing scrutiny, compliance-first infrastructure is a differentiation.

Pilots launch in 2–4 weeks. Onboarding takes 30–60 minutes. Staff time per patient: 5–10 minutes. Everything else is ours.

The Infrastructure behind the promise.

  • Medicare-accredited DME supplier — 10+ years of active billing history, no RAC audit issues
  • VA/DoD approved — partnered with Recon Supply (SDVOSB) under FSS and DAPA contracts
  • FDA-registered; ships wound dressings and DME supplies nationwide
  • Historically <5% claim denial rate across all programs
  • Collagen protocol uses A-codes — distinct from high-risk skin substitute programs
  • 60–80% gross margins for Collagen Protocol Program participants at a flat 4% QR fee

Let Us Show You What a Differentiated Practice Looks Like.

 

Talk to a Quality Recovery specialist. We’ll walk through your current workflow, show you exactly where the gaps are, and design a pilot that requires almost nothing from your team to launch.

No upfront costs. No obligation. Just a clear picture of what your practice could look like.