About
Quality Recovery exists to empower healthcare providers with wound recovery tools and protocols that enhance the patient experience, improve compliance, and achieve better outcomes.
Partnership Over Products. Patient First, Always.
Quality Recovery exists because patients and practices both deserve better than what the postoperative and wound-care experience has traditionally offered. Better than a kit. Better than a handoff.
What was needed was infrastructure — a system, and a partner willing to own the hard parts: billing, compliance, documentation, audit defense, and the guided recovery experience that continues long after the patient leaves the surgical center. That is what we built. And it is how we operate, for every practice and every patient we serve.
Built from the Inside Out.
Quality Recovery grew from a decade inside wound care and DME billing — not observing it, but operating in it. Billing claims. Responding to audits. Watching practices absorb complexity that should never have been theirs to carry.
That experience showed us two things clearly: practices wanted to give patients a guided, supported recovery after discharge, and the industry producing the programs they needed was too often building them on aggressive billing strategies rather than clinical integrity.
A decade of active Medicare billing. Claim denial rates below 5%. No RAC audit issues on record. That is not a marketing position. It is an operational track record.
We built QR to be the company that does it right — compliance first, patient first, and with a partnership model that means we succeed only when the practices we serve succeed.
Our Core Values.
What We Stand For.
These are not values we display on a wall. They are the operational commitments that shape how we design our programs, how we respond when something goes wrong, and what we are willing to say no to.
Trust
Trust is built through consistency — in billing accuracy, compliance documentation, kit quality, and the support we provide when practices need us. A decade of active Medicare billing, denial rates below 5%, and no RAC audit issues. Those numbers exist because trust is not a value we talk about. It is the standard by which we operate.
Compliance
Compliance is not a layer we add to make a product sellable. It is where we start. Every QR program is built to Medicare standards from the first patient order — so when a payer audit arrives, the records are already organized. That is not luck. It is what happens when compliance is the foundation, not the retrofit.
Integrity
The wound care industry has a history of programs built on aggressive billing that leave practices exposed. We know the difference between a program built for longevity and one built for a quick revenue cycle. QR is built for longevity — and we hold ourselves to the same compliance standard we apply to our practices.
Customer-Centric Disruption
Disruption without a customer at the center is just noise. Every QR decision — from physician-customized kit design to the 5–10 minute ordering workflow to the 4% billing fee — starts with what the practice actually needs and what the patient actually experiences.
Empowering Together
QR does not succeed independently of the practices we serve. Our 4% fee model says it plainly: we are paid on what we collect for you, not on what we sell to you. The outcomes our practices achieve are the outcomes we measure ourselves by. That is what partnership means.
The QR
Difference
Other companies provide a product and leave billing, documentation, and compliance to the practice. QR owns the entire infrastructure — submission, appeals, audit defense, and denial management — for 4% of net collections. The compliance record is defensible before any audit arrives.
RecoveryGPS™ was built by a DME operation that knew exactly what documentation needed to be captured, and when, to survive payer scrutiny and produce real clinical outcomes.
The Collagen Protocol runs on A-codes, not on the skin-substitute codes that have drawn sustained audit pressure. Sixty to eighty percent gross margins built on complete documentation and appropriate reimbursement. That is what an ethical program looks like.
We deeply respect the honor, duty, and sacrifices made by our Veterans and Active-Duty Service Members. Your service inspires us to deliver the same unwavering commitment in supporting your recovery. Through our VA and DOD-approved recovery systems, we provide tailored solutions designed to meet the specific needs of the military community—with care, respect, and gratitude at the forefront.
Get in Touch
Every conversation with Quality Recovery starts the same way: with a clear, direct discussion about your practice’s situation, your patient population, and what the right program looks like for you. There is no standard pitch deck. There is no one-size-fits-all proposal. There is a team that knows this space and will tell you honestly what QR can and cannot do for your practice.